Support

Need help? Email us at support@getsuena.com. You can also open an email from the app: Settings > Contact support.

Questions

How do I restore my purchase?

Open Suena and go to Settings > Restore purchases. Use the same Apple ID you subscribed with. On the subscription screen, tap Restore at the top.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions, choose Suena and tap Cancel. Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. Deleting the app doesn't cancel a subscription.

How do I delete my account?

Open Suena and go to Settings > Delete account, then confirm. This permanently deletes your saved words, flashcards, streak, history and settings, and can't be undone. Deleting the app alone doesn't delete your account, and deleting your account doesn't cancel a subscription, so cancel that first.

How do I report a problem with a card?

On any flashcard or word page, tap Report a problem, choose what's wrong (wrong meaning, wrong or cut audio, bad sentence, or something else) and add a note if you like. We'll check it. A reported card is hidden from your reviews until it's been handled.